1. Services Provided

Rovix Cloud provides:

Shared, VPS, and dedicated hosting
Cloud infrastructure and storage
Domain registration and SSL certificates
Email and DNS hosting
Technical support and server management

Service Availability: We strive to maintain 99.9% uptime for all our services, subject to scheduled maintenance and unforeseen circumstances.

2. Account Responsibilities

Account Requirements:

You are responsible for keeping your login credentials confidential
You must provide accurate contact and billing information
You must provide a valid, regularly monitored email address as our primary communication method
You must notify us immediately of any unauthorized access to your account
You are responsible for all activities that occur under your account

Security Notice: Use strong passwords and enable two-factor authentication where available. You are liable for any damages resulting from failure to secure your account.

3. Acceptable Use Policy

By using our services, you agree NOT to:

Prohibited Content & Activities:

Host or transmit illegal, abusive, or harmful content
Use services for spam, malware, or phishing attacks
Violate the intellectual property of others
Undermine server/network integrity
Perform or facilitate port scanning from your hosting or cloud instance
Run cryptocurrency mining software or services
Initiate or participate in DDoS attacks or botnet networks
Host open proxies, open SMTP relays, or open VPN services without authorization
Distribute adult content without proper age verification
Engage in activities that violate applicable laws or regulations

Violation Consequences: Violation of these policies may result in immediate suspension or termination without refund. We reserve the right to report illegal activities to relevant authorities.

4. Payment Terms

Billing & Payment:

All services must be prepaid unless specified otherwise
Late or failed payments may result in account suspension
We reserve the right to change pricing with 15 days' prior notice
Payments are processed in NPR unless otherwise specified
All prices are exclussive of applicable taxes and VAT
Refunds are subject to our refund policy

Auto-Renewal:

Services automatically renew unless cancelled
You can disable auto-renewal in your client portal
Renewal notices are sent 7 days before renewal date

5. Suspension and Termination

We may suspend or terminate your services if:

You breach these terms
There are legal or regulatory demands
Payment is overdue for more than 7 days
Your account poses a security risk to our infrastructure
Excessive resource usage affects other customers
You fail to respond to support requests regarding violations

Termination Process:

We will attempt to notify you before suspension when possible
Immediate termination may occur for severe violations
You have 30 days to retrieve your data after termination
No refunds for terminated accounts due to policy violations

6. Backups and Data Loss

We offer routine backups for select plans, but do not guarantee full recovery. You are responsible for backing up your own data.

Data Responsibility:

Regular backups are your responsibility
We provide backup services as a convenience, not a guarantee
We are not liable for data loss regardless of cause
Backup restoration may incur additional charges
Data retention policies vary by service type

Important: Always maintain independent backups of your critical data. Our backup services are supplementary and not a replacement for your own backup strategy.

7. Limitation of Liability

We are NOT liable for:

Data loss
Downtime
Indirect or consequential damages
Loss of profits or revenue
Third-party service failures
Security breaches beyond our control
Force majeure events

Liability Cap: Our total liability is limited to the amount paid by you in the last 3 months. This limitation applies regardless of the cause of action.

8. Intellectual Property

Your Content:

You retain ownership of content you upload to our services
You grant us license to host and deliver your content
You are responsible for ensuring you have rights to uploaded content
We may remove content that violates intellectual property rights

Our Property:

Our software, infrastructure, and documentation are proprietary
You may not reverse engineer or copy our systems
Our trademarks and logos may not be used without permission

9. Service Level Agreement (SLA)

We provide the following service level commitments:

Uptime Guarantee: 99.9% uptime for shared and VPS hosting
Response Time: Support tickets answered within 24 hours
Network Performance: Monitored 24/7 for optimal performance
Security Updates: Regular security patches and updates

SLA Credits: If we fail to meet our uptime guarantee, you may be eligible for service credits. Contact support within 30 days to claim.

10. Governing Law

These Terms are governed by the laws of Nepal. All disputes will be resolved in the District Court of Kathmandu.

Dispute Resolution:

We encourage resolving disputes through direct communication
Mediation may be attempted before legal proceedings
You agree to jurisdiction of Nepalese courts
Any legal proceedings must be in English or Nepali language

11. GDPR Compliance (for EU Users)

If you are located in the European Union, Rovix Cloud complies with the General Data Protection Regulation (GDPR):

You have the right to access, correct, delete, or transfer your personal data
You may withdraw consent at any time
EU users may contact our Data Protection Officer (DPO) at privacy@rovixcloud.com
Data processing is based on legitimate business interests and consent
We implement appropriate technical and organizational measures

GDPR Rights: For detailed information about how we handle your personal data, please review our Privacy Policy.

12. Communication Methods

Email is our primary communication medium for all official correspondence, notifications, and support communications.

Official Communications:

All service notifications and alerts will be sent via email
Billing invoices and payment reminders are delivered by email
Support responses and technical communications via email
Account security notifications sent to your registered email
Policy updates and important announcements via email
Legal notices and terms changes communicated through email

Your Email Responsibilities:

Maintain an active and accessible email address
Check your email regularly for important communications
Update your email address immediately if it changes
Ensure our emails are not blocked by spam filters
Respond promptly to urgent security or billing notifications

Important: You are responsible for monitoring your email for all communications from Rovix Cloud. Failure to receive or respond to email communications may result in service interruptions.

Email Domains: Official communications will come from @rovixcloud.com addresses. Always verify the sender before responding to requests for sensitive information.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website.

Significant changes will be communicated via email
Continued use constitutes acceptance of new terms
You may terminate services if you disagree with changes
Previous versions are archived and available upon request

14. Contact Information

For questions about these Terms of Service or to report violations:

Legal Department: legal@rovixcloud.com

General Support: support@rovixcloud.com

Abuse Reports: abuse@rovixcloud.com

Support Portal: Submit a Ticket

Business Address: Rovix Cloud, Kathmandu, Nepal
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Nepal Time)

15. Acceptance of Terms

By using Rovix Cloud services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Agreement: Your continued use of our services constitutes ongoing acceptance of these terms and any future modifications.