RovixCloud Knowledge Base

Email Not Working? Diagnose Hosting Email Problems

Troubleshoot hosted email delivery, SMTP, IMAP, DNS, authentication, and mailbox problems with this practical support guide.

RovixCloud Support TeamReviewed 28 August 20268 min read

Email Not Working

Follow these troubleshooting steps to resolve email issues. We'll help you get your email working again.

Check Connection

Verify your email connectivity

  • Test internet connection
  • Check email server status
  • Verify port settings
  • Test SMTP connection

Account Settings

Review email configuration

  • Verify email credentials
  • Check server settings
  • Update email client
  • Review security settings

Email Client

Troubleshoot client issues

  • Clear email cache
  • Check spam filters
  • Update client software
  • Reset email client

Security Issues

Address security concerns

  • Check firewall settings
  • Verify SSL/TLS
  • Review access logs
  • Update security settings

Common Solutions

Server Settings

Verify your email server settings including SMTP, IMAP, and port configurations. Ensure SSL/TLS settings are correct.

Spam Filters

Check your spam folder and adjust filter settings. Add important contacts to your safe senders list.

Authentication

Ensure your email authentication (SPF, DKIM, DMARC) is properly configured to prevent delivery issues.